GENERAL TERMS AND CONDITIONS MMINDFUL TRAINING & COACHING

By registering you agree to the terms and conditions and are deemed to have read them. On this page you will find the full text. Please read it carefully. If you have any questions do not hesitate to contact us!

1. Mindfulness training courses

1. The participant is aware of the benefits, limitations and possible side effects of mindfulness training. The training includes: training in methods for attention and relaxation, mindful movement exercises and short exercises to apply "being mindful" in daily life.
2. Responsibility: the participant knows that if he/she cannot do certain exercises for any reason, or if he/she does not think it wise to participate in these exercises, both during the meetings and at home, that he/she is free not to do these exercises. The participant agrees that he/she cannot hold mmindful training & coaching responsible for injuries resulting from exercises.
3. Practice: the participant knows that in order to benefit fully from the training, he/she is expected to participate in 8 weekly meetings and one practice day, and is advised to practise at home for 1 hour per day during the training, on average 6 days per week.
4. Absence of trainer: If the trainer is ill or otherwise unable to attend one or more sessions due to force majeure, the trainer will first try to provide a replacement. If this fails, a replacement session will be offered at a date to be determined. See also point 7.

2. Registration 

1. The participant is registered for a training course as soon as the participant has registered via the website by filling out a registration form, or when the participant has unambiguously indicated by email to register for a training course. After registration, the participant will receive an invoice. Registration is final as soon as payment is received. (SUBJECT TO POINT 3)
2. Registrations are handled on a first-come, first-served basis. If a training is fully booked, the participant may choose to be placed on the waiting list.

3. Intake and introductory consultation and registration

1. When participating in a mindfulness training Mindfulness Based Stress Reduction (MBSR) and Mindfulness Based Cognitive Therapy (MBCT), prior to the start of the training an intake and introductory consultation will be scheduled (for free). Registration depends on the outcome of this intake and introductory consultation. Based on this intake, mmindful training & coaching has the right to decide against the candidate participating in a mindfulness training. In this case, mmindful training & coaching will issue a credit invoice if the invoice for the training has already been (partially) paid. The credited amount will be refunded within 14 days from the date of the intake/ introductory interview.
2. Upon registration for a private mindfulness training, it will be agreed during the intake and introductory consultation when (dates and times) the training will take place. mmindful training & coaching will send a written confirmation by email to the participant. Thereafter, the cancellation conditions as mentioned in point 6 apply.

4. Buying through the internet

When registering via the internet, the registrant has a legal reflection period of 14 days, which starts the day after the booking. Within this period the registration can be cancelled free of charge and without giving reasons. See also point 5.

5. Payment terms

1. The participant will receive an invoice for the course fee by email after registration. The invoice must be paid within 14 days of the invoice date. 
2. Upon request the invoice can be sent by mail to an address within The Netherlands, a €2 administration fee will be charged for this.
3. If the training starts within these 14 days, the amount must be paid in full no later than the start of the training.
4. If the participant wishes to pay in installments, this must be made known on the registration form or in the registration e-mail. During the intake it will be agreed in how many installments the participant will pay (maximum 3), and on which dates the invoices will be sent. The last invoice will be sent no later than 14 days before the last session of the training, so that the training is fully paid on completion.
5. If reimbursed by employer or health insurer, participant must pay the invoice himself and recover reimbursement from health insurer or employer. 
6. In case of late payment, a €35 administration fee will be charged per reminder invoice. 
7. In the event of any collection proceedings, the participant will be charged for collection costs.
8. In case of late payment, the participant cannot derive any rights from his registration. mmindful training & coaching is then free to allow another person to participate in that place.
9. Upon credit, mmindful training & coaching will refund the credited amounts within 14 days of the date of the credit invoice.

6. Cancellation and cancellation fees

1. Cancellations can only be made in writing or via email. The date of receipt of letter or email is binding.
2. Within the first 14 days after registration via the Internet, the legal cooling-off period applies, and within these 14 days can be cancelled free of charge and without giving reasons. The full amount paid will then be refunded within 14 days after written (e-mail or by mail) cancellation.
3. If cancelled after 14 days after registration and up to 4 weeks before the start of the mindfulness training, the full course fee will be refunded minus a €100 administration fee.
4. In case of cancellation between 4 weeks and 2 weeks before the training start date, a refund of 50% of the course fee will be given.
5. Cancellation less than two weeks prior to the start date means that the full course fee remains due, even if this amount has not yet been paid (in full). No refund will be given. 
6. No refunds will be given for early termination of the training or in case the participant misses meetings (regardless of cause).
7. If the participant wishes to cancel and, upon cancellation, announces the nomination of another candidate for the same training course who 1) had not yet registered and 2) who meets the participation requirements (this at the discretion of mmindful training & coaching) and 3) this candidate registers without canceling participation later, the cancelling participant will be refunded the full course fee minus €100 administration fee. In this case, the credit invoice will be made 14 days before the start of the training and the credit amount will be refunded within 7 days.
8. Wanting to change training or move the date of training after registration shall be considered cancellation of the training for which the participant is already registered.
9. With the written consent of mmindful training & coaching, enrollment may be changed to the same type of training on a different date. An administration fee will be charged for this.
10. In exceptional cases the cancellation conditions may be deviated from. This is at the discretion of mmindful training & coaching.

7. Cancellation of trainings by mmindful training & coaching

1. mmindful training & coaching has the right, in the event of compelling or unforeseen circumstances, to reschedule one or more training days, giving reasons. 
2. The training or training session will be rescheduled and if that is not possible, or if the participant cannot attend on the newly scheduled date, the full course fee or an applicable portion thereof will be refunded. Expenses incurred other than the course fee cannot be recovered from mmindful training & coaching.
3. mmindful training & coaching has the right to cancel the entire training if there are too few registrations. If a training does not take place due to too few registrations, participants will be informed by e-mail at least 2 weeks before the start of the training. Of course, in these cases the payment will be refunded. 
4. mmindful training & coaching will reimburse up to the amount of the course fee. Costs incurred other than the course fee cannot be recovered from mmindful training & coaching.
5. If, due to unforeseen circumstances, it is necessary to divert to another training location, mmindful training & coaching will provide a suitable location within a 2 km radius of the previously mentioned location. Restitution or cancellation of participation is not possible in this case. If the substitute location is outside a radius of 2 km from the originally stated location, this entitles the participant to cancel participation and the full course fee or an appropriate portion thereof will be refunded by mutual agreement.

8. Canceling individual intake appointments, coaching and private mindfulness training

1. Individual appointments must be canceled at least 24 hours in advance, by phone or text message (06-34187253). When cancellations are made at least 24 hours in advance, the reserved time will not be charged. 
2. In case of late cancellation (less than 24 hours before the scheduled appointment) for an intake and introductory consultation, €40 will be charged. 
3. In case of late cancellation (less than 24 hours before the scheduled appointment) of a private coaching appointment , the appointment will be charged in full.
4. In case of late cancellation (less than 24 hours before the scheduled appointment) for a training session belonging to a private mindfulness training there will be no refund. To still be able to follow the full training program is the possibility to book an extra session. The cost for this is € 100 per session.
5. If mmindful training & coaching cancels an appointment less than 24 hours in advance, a €40 discount will be granted for the next private appointment.

9. Confidentiality

Participants of all trainings and programs of mmindful training & coaching are bound to confidentiality. Upon registration, the participant declares not to discuss personal information (personal data, personal stories, complaints, experiences) of fellow participants with others. 

10. Recordings

Making recordings in the broadest sense of the word (photo, film, video, audio) is permitted during the activities of mmindful training & coaching only after prior written permission from mmindful training & coaching.

11. Copyright and rights

All materials, texts, audio instructions and course materials, provided during trainings and courses, or found on the website, blog, or in the newsletters of mmindful training & coaching, are the exclusive property of Marianne Lageweg / mmindful training & coaching and are protected under Dutch and international copyright laws. It is not permitted without prior written permission, to distribute materials or communications of mmindful training & coaching in any form or manner. After written permission for publication always name author (Marianne Lageweg) and mention the website www.mmindful.nl in the article or in the colophon of the issue. 

12. Complaint policy
mmindful training & coaching attaches great importance to healthy and happy relationships. Therefore, we continuously work on the quality of service. In our working method we follow the professional code for nurses of the law BIG. Where work is done, unfortunately sometimes mistakes are made and misunderstandings may arise. If you are dissatisfied with our service or any other aspect of mmindful training & coaching, we invite you to inform us as soon as possible. We take your comments and remarks seriously and are happy to work with you to find an appropriate solution. 

mmindful training & coaching works with the complaints policy from the Dutch Association of Mindfulness Based Trainers (VMBN), regarding the offer of MBSR/MBCT for the benefit of clients.

1. Filing a complaint: we would greatly appreciate it if, prior to filing a formal complaint, we could meet to discuss your complaint. If for any reason you do not wish to do so, you may also submit your complaint in writing immediately. You can address your complaint to Ms. M. Lageweg.
2. Group complaints will not be handled.
3. Course of the complaint procedure: the receiving of your complaint will be confirmed as soon as possible after its being received. We will then contact you as soon as possible (within a maximum of 15 working days) to discuss further steps. You may also be asked for further clarification or further information. We strive to have every complaint resolved within 30 working days. Should this not be possible for any reason, you will be informed of the reason. After handling the complaint procedure, you will receive written confirmation from us of the outcome of the procedure.
4. All aspects of the handling of your complaint will be recorded in writing. We will treat the information obtained with care and confidentiality.
5. Appeal option: should you feel that your complaint has not been dealt with adequately, we suggest to involve the help of an independent mediator, namely Mr. G. Mullens in Haarlem. In that case, expenses will be shared between the parties, unless the relevant appeal body deems another division reasonable, given the handling of the complaint. The decision of the appeal body is binding. Any consequences for mmindful training & coaching will be handled properly by us.
6. All possible disputes between mmindful training & coaching on the one hand and a participant in activities offered by mmindful training & coaching on the other hand are governed under Dutch law. 
7. Retention period: complaints, and how they were handled, are recorded and kept for the duration of three years.

13. General Notes

1. mmindful training & coaching has professional liability insurance. 
2. These terms and conditions are intended to provide clarity and avoid ambiguity. In case of unexpected problems, one can use the complaints procedure of mmindful training & coaching. In the unlikely event that this does not lead to a satisfactory solution, there is the possibility of using a mediator. See point 12, Complaint regulations.

14. Privacy

Personal data of participants will be included in a secure participants file and will not be provided to third parties. This data will only be used to keep participants informed about the activities of mmindful training & coaching. If the participant objects to the use of this data, the participant can let us know by email.

Click here for the full privacy statement of mmindful training & coaching

Practical data

• mmindful training & coaching is registered with the Dutch Chamber of Commerce (kamer van koophandel) under registration number 86787047. 
• Owner is Ms. M. Lageweg; advanced mindfulness trainer VMBN registration number 20221715 - Dutch mindfulness registry foundation (NGO) registration number 200891; Registered psychiatric nurse (BIG-register, NL)
• Office address: Lomanstraat 27-3, 1075 PT Amsterdam
• Phone: 06-34187253
• www.mmindful.nl

Please feel free to contact me with questions and/or comments,

Marianne Lageweg